HOW WE DO IT

As your trusted housing partner, we manage every facet of the housing process including:

Personalized Outreach

Through our multichannel approach, we deliver personalized communication through emails, phone calls and social media. Our goal is simple: to ensure thousands of business travelers can secure their hotel accommodations quickly and easily while receiving the lowest rates available.

Operations Team

We value providing our guests with the highest level of customer service, which is why outsourcing our customer service team is not an option. Expovision’s Booking Specialists are well trained in providing the highest level of customer service. They help business travelers navigate hotel room options at 100’s of hotels in various cities. Our Group contacts receive a high level of support when managing their room blocks. The Group contacts can be confident that their special requests and accommodations will be delivered to the hotel accurately to ensure a smooth onsite experience. Whether it’s for large room blocks or individual accommodations, exhibitors and attendees can count on customized, real-time support when they contact Expovision.

Reservation Management System

We understand the unique needs and challenges of the business traveler and have adapted by leveraging an industry-leading platform to automate the process. Each event receives its own customized and secure website where their attendees can reserve their hotel room blocks. The booking website is designed with the event’s branding so that attendees have a natural online progression from registration to hotel booking.

On-site Housing Support

Our job doesn’t finish once attendees book their rooms with us. Our dedicated Account Directors and support team arrive before the event for pre-convention preparation with the client, city, hotels and VIP customers. During the event, they are available 24/7 for any housing questions or concerns. This allows troubleshooting to be resolved with invaluable face-to-face customer service.

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