By making your reservation within the event’s official housing block, you are supporting the event and ensuring lower overall costs such as registration and convention center fees. Not to mention, you benefit by receiving the lowest rate for your room(s), and you continue to accumulate your hotel loyalty rewards points.

Booking with anyone other than Expovision does not provide you access to the official discounted rates that have been negotiated specifically for the event. Additionally, you’ll miss out on the reservation flexibility and other benefits that come with booking in the event’s official hotel block. If your company mandates that you use your corporate travel arm or another company to book your hotel/travel, it’s worth asking your travel manager to consider booking through us to receive the benefits of the event’s official hotel block.

A standard room is a room with 1 or 2 beds.

The hotel does not specify bed types. If you would like to request a specific room type, a request can be added to the Request section of your reservation. While hotels try their best to accommodate these requests, they are not guaranteed.

All available rooms are listed on the website. If a hotel or room night is not available, you can be added to the waitlist as long as you have a reservation in our system. To be placed on the waitlist, email the event email box with your acknowledgement number, name of guest(s) to be waitlisted, the name of the hotel, and the room nights needed. You will receive an email confirming your reservation(s) IF your request clears the waitlist.

  1. On the event hotel reservation website, under “Please select your guest type”, click on the link, “Manage Existing Reservation”. You will then be asked to enter your acknowledgement number and email address used at the time of booking.
  2. Within the hotel confirmation, a link will be provided.

How to Modify an Individual Reservation in Passkey

How to Modify Multiple Reservations with a Master Acknowledgment Number in Passkey

When booking your reservations, place a note in the Request section of each reservation stating that you have a second reservation and list the dates. The hotel will combine the reservation at check-in.

You will not see your reservation in your hotel app until the reservation is sent to the hotel approximately 2 weeks prior to the event.

Reservations are sent to the hotel approximately 2 weeks prior to the event. Please contact the hotel approximately 10 days prior to your arrival date to confirm your reservation.

Deposit Event – The first night room plus tax deposit is charged at the time of booking per reservation and refunded if cancelled by the deposit refund date.

Deposit Event – We are only able to charge the first night room plus tax deposit. Billing will need to be set up directly with the hotel. To set up billing, contact the hotel 2 weeks prior to the event to obtain a credit card authorization form or link.

Deposit Event – Once the deposit has been charged, the credit card cannot be changed.

A different credit card can be provided at check-in to pay for the remainder of your stay.

Yes. You will need to contact the hotel directly for any charges made by the hotel.

There is information missing that is required to confirm the reservation or there isn’t enough inventory available. If you hover your mouse over “Not Confirmed” it will show you what the error is.

Yes. Once your room block has been confirmed, you will be able to access the Cvent Passkey Planner Portal to manage your room block online. You must use the same email address you used when you submitted your room block request in order to view the event. If you have not created an account, you can do so in the Planner Portal website and will be able to run reports, book your reservations, drop off rooming list to be processed, etc. 

Once we notify the Planner the room block is ready, the planner will also receive an individual link to be distributed to the company’s guests so they can easily book their rooms within the company’s room block with their individual credit cards. The planner no longer needs to collect sensitive information to book rooms.

If the Organization sponsoring the event is providing shuttle service, it will be provided to/from hotels that are not within a short walking distance of the convention center. Shuttle schedules are available on the event website approximately 2-3 weeks prior to the event.