How Vegas Hotels & Resorts are Responding to COVID-19

Expovision, The Hotel Reservation Office for NAB Show, has reached out to its hotel partners for the latest information on their cleaning and safety protocols during the COVID-19. Each of the 35 hotels in the official event hotel block have launched stringent practices that follow guidelines from the Center for Disease Control and Prevention (CDC), the Nevada Governor and the city of Las Vegas.

Face coverings that cover the nose, mouth and chin are required in all indoor public areas. Amenities such as valet parking, complimentary breakfast and concierge may be reduced or currently not available. The major hotel brands and boutique properties share these similarities on ensuring employees’ and guests’ safety during COVID-19:

Enhanced Cleaning of “High-Touch” Surfaces

Expect to see an increase in both routine cleaning and hospital-grade disinfecting of “high-touch” surfaces in guest rooms. There is also less paper collateral provided. Surfaces that are rigorously cleaned are door handles, light switches, phones, faucets, mirrors, towel racks, TV remotes and more. Of course flooring, bedding and furniture are thoroughly cleaned as well. Enhanced cleaning can be found in these areas:

  • Entrances
  • Lobbies
  • Front desks
  • Elevator banks
  • Guest rooms
  • Public bathrooms
  • Rec areas
  • Restaurants, lounges, and buffets
  • Meeting rooms
  • Expo halls
  • Fitness centers
  • Pools
  • Employee areas

Sanitation and Social Distancing in “High-Traffic” Areas

Hand sanitizer and disinfectant wipe stations are provided at “high-traffic” areas for guests’ use, such as hotel entrances, lobbies and elevator banks. Guests and employees are reminded with floor decals to practice safe social distancing, which according to the Center for Disease Control and Prevention: CDC is staying at least 6 feet away from others. These measures in “high-traffic” areas are important because COVID-19 is spread through close person-to-person contact in “respiratory droplets” (CDC).

Social distancing is also emphasized with more contactless customer service, especially when it comes to check-in. Some creative check-in alternatives include checking-in by Digital Key, curbside phone calls, mobile apps, drive-thrus and Plexiglas shields dividing the check-in staff and guests at front desks.

Select hotels are also offering Personal Protective Equipment (PPE’s) as new complimentary amenities. The Venetian Resort give guests a Venetian Clean personal care amenity kit in their suites. It comes with two face masks, hand sanitizer and sanitizing wipes. Guest rooms in Marriott hotels have complimentary disinfecting wipes.

Rigorous Food Safety Measures

Expect reduced seating and proper spacing at restaurants and bars. Sanitation guidelines are applied to not only hotel restaurants and bars, but also to in-room dining, buffets, and banquets. There may be an elimination of buffets altogether. Room service rolling carts may be replaced with contactless food delivery or this amenity may not be available. Hotel employees are also getting in-depth training on food safety guidelines including preparation, sanitation and overall upkeep of kitchen cleanliness.

Exploring New Technologies

Major hotel chains are looking into two, promising new technologies. Ultraviolet (UV) light disinfection is being researched to clean surfaces, floors, room keys, laundry facility equipment and PPE’s, such as face masks. Read more on to learn about UV LED’s. The Westgate Resorts are using Ultra-Low Volume (ULV) Disinfenant Fogging in any guest room suspected of COVID-19 contamination. This technology spreads safe cleansers through the air.

The hospitality industry is also starting to welcome electrostatic sprayers. This is superior to traditional sprayers because it’s “more efficient, reduces waste, and delivers a more uniform distribution of liquids over uneven surfaces” (Environmental Protective Agency: EPA).

Learn More

Brand (Alphabetical Order)Coronavirus Protocol PDFHotel Property
CaesarsHealth and Safety ProtocolsBally’s
Caesars Palace
Nobu at Caesars Palace
Planet Hollywood
HiltonCleanStayEmbassy Suites Convention Center
Hilton Grand Vacations – Convention Center
Hilton Grand Vacations- Elara
Hilton Grand Vacations- Strip
Waldorf Astoria
IndependentSAHARA CaresSAHARA
Clean CommitmentVenetian/Palazzo
MarriottCommitment to CleanlinessCosmopolitan
Courtyard Convention Center
Las Vegas Marriott
SpringHill Suites Convention Center
MGM Resorts7-Point Safety PlanAria
MGM Grand
New York New York
Park MGM
Signature at MGM Grand
Radisson HotelsHealth & SafetyTreasure Island
Westgate ResortsWestgate CARESWestgate Las Vegas
Wynn ResortsHealth and SanitizationWynn & Encore Las Vegas

Please Note: The deadline to book, modify or cancel a hotel reservation is September 13, 2021. A credit card guarantee is required to confirm a reservation. Questions on your hotel reservation? Contact the NAB Show Hotel Reservation Office (Expovision) at

Photo by Matilda Wormwood from Pexels. This post was last updated on 8.3.2021.

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