COVID-19 Protocols for 2021 PMA Fresh Summit New Orleans Hotels

Expovision, The Hotel Reservation Office for 2021 PMA Fresh Summit has reached out to its hotel partners for the latest information on their cleaning and safety protocols during the coronavirus (COVID-19) pandemic. Each of the hotels in the official event hotel block have launched stringent practices that follow guidelines from the Center for Disease Control and Prevention (CDC), the Louisiana Governor and the city of New Orleans.

Face coverings that cover the nose, mouth and chin are required in all indoor public areas. Amenities such as valet parking, complimentary breakfast and concierge may be reduced or currently not available. The major hotel brands and boutique properties share these similarities on ensuring employees’ and guests’ safety during COVID-19:

Enhanced Cleaning of “High-Touch” Surfaces

Expect to see an increase in both routine cleaning and hospital-grade disinfecting of “high-touch” surfaces in guest rooms. There is also less paper collateral provided. Surfaces that are rigorously cleaned are door handles, light switches, phones, faucets, mirrors, towel racks, TV remotes and more. Of course flooring, bedding and furniture are thoroughly cleaned as well. Enhanced cleaning can be found in these areas:

  • Entrances
  • Lobbies
  • Front desks
  • Elevator banks
  • Guest rooms
  • Public bathrooms
  • Rec areas
  • Restaurants, lounges, and buffets
  • Meeting rooms
  • Expo halls
  • Fitness centers
  • Pools
  • Employee areas

Sanitation and Social Distancing in “High-Traffic” Areas

Hand sanitizer and disinfectant wipe stations are provided at “high-traffic” areas for guests’ use, such as hotel entrances, lobbies and elevator banks. Guests and employees are reminded with floor decals to practice safe social distancing, which according to the Center for Disease Control and Prevention: CDC is staying at least 6 feet away from others. These measures in “high-traffic” areas are important because COVID-19 is spread through close person-to-person contact in “respiratory droplets” (CDC).

Social distancing is also emphasized with more contactless customer service, especially when it comes to check-in. Some creative check-in alternatives include checking-in by Digital Key, curbside phone calls, mobile apps, drive-thrus and Plexiglas shields dividing the check-in staff and guests at front desks.

Select hotels are also offering Personal Protective Equipment (PPE’s) as new complimentary amenities. Guest rooms in Marriott hotels have complimentary disinfecting wipes.

Rigorous Food Safety Measures

Expect reduced seating and proper spacing at restaurants and bars. Sanitation guidelines are applied to not only hotel restaurants and bars, but also to in-room dining, buffets, and banquets. There may be an elimination of buffets altogether. Room service rolling carts may be replaced with contactless food delivery or this amenity may not be available. Hotel employees are also getting in-depth training on food safety guidelines including preparation, sanitation and overall upkeep of kitchen cleanliness.

Exploring New Technologies

Major hotel chains are looking into two, promising new technologies. Ultraviolet (UV) light disinfection is being researched to clean surfaces, floors, room keys, laundry facility equipment and PPE’s, such as face masks. Read more on to learn about UV LED’s. The hospitality industry is also starting to welcome electrostatic sprayers. This is superior to traditional sprayers because it’s “more efficient, reduces waste, and delivers a more uniform distribution of liquids over uneven surfaces” (Environmental Protective Agency: EPA).

Learn More

Brand (Alphabetical Order)Coronavirus Protocol PDFHotel Property
ChoiceOur Commitment to YouCambria Hotel New Orleans Downtown Warehouse District
HiltonCleanStayDoubletree by HIlton Hotel New Orleans
Embassy Suites by Hilton New Orleans
Hampton Inn & Suites New Orleans – Downtown French Quarter
Hampton Inn & Suites New Orleans – Convention Center
Hilton Garden Inn French Quarter
Hilton Garden Inn New Orleans Convention Center
Hilton New Orleans Riverside
Hilton St. Charles Avenue
Holiday Inn Express New Orleans St. Charles
HyattGlobal Care & Cleanliness CommitmentHyatt Centric French Quarter
Hyatt Place New Orleans Convention Center
The Eliza Jane, Unbound by Hyatt
IHGWay of CleanCrowne Plaza New Orleans/French Quarter
InterContinental New Orleans
Kimpton Hotel Fontenot
Independent / BoutiqueCOVID-19 Protocols & GuidelinesWindsor Court Hotel
LoewsSafety & Well-Being ProtocolsLoews New Orleans Hotel
MagnoliaCOVID-19Magnolia Hotel New Orleans
MarriottCommitment to CleanAloft New Orleans Downtown
Courtyard New Orleans Downtown French Quarter
Courtyard New Orleans Downtown Convention Center
Courtyard New Orleans Iberville
JW Marriott New Orleans
Le Meridien New Orleans
New Orleans Marriott
New Orleans Marriott Warehouse District
Q & C HotelBar New Orleans, Autograph Collection
Renaissance New Orleans Arts Warehouse District Hotel
Renaissance New Orleans Pere Marquette / French Quarter
Ritz-Carlton New Orleans
Sheraton New Orleans Hotel
SpringHill Suites New Orleans Downtown
Westin New Orleans
OmniSafe & CleanOmni Riverfront Hotel New Orleans
SonestaStay Safe with SonestaSonesta ES Suites
WyndhamCount On UsLa Quinta Inn & Suites by Wyndham New Orleans Downtown
Wyndham Garden Baronne Plaza New Orleans
Wyndham New Orleans – French Quarter

Please Note: Expovision is PMA’s ONLY housing provider. Please avoid third parties who may reach out and offer discounted rooms.

The deadline to book, modify or cancel a hotel reservation is September 24, 2021. Questions on your hotel reservation? Contact us at

Photo by Anna Shvets from Pexels. This post was last updated on 8.3.2021

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