COVID-19 Protocols for AAO 2021 New Orleans Hotels

Expovision, The Hotel Reservation Office for AAO 2021, has reached out to its hotel partners for the latest information on their cleaning and safety protocols during the coronavirus (COVID-19) pandemic. Each of the hotels in the official event hotel block have launched stringent practices that follow guidelines from the Center for Disease Control and Prevention (CDC), the Louisiana Governor and the city of New Orleans.

Face coverings that cover the nose, mouth and chin are required in all indoor public areas. Amenities such as valet parking, complimentary breakfast and concierge may be reduced or currently not available. The major hotel brands and boutique properties share these similarities on ensuring employees’ and guests’ safety during COVID-19:

Enhanced Cleaning of “High-Touch” Surfaces

Expect to see an increase in both routine cleaning and hospital-grade disinfecting of “high-touch” surfaces in guest rooms. There is also less paper collateral provided. Surfaces that are rigorously cleaned are door handles, light switches, phones, faucets, mirrors, towel racks, TV remotes and more. Of course flooring, bedding and furniture are thoroughly cleaned as well. Enhanced cleaning can be found in these areas:

  • Entrances
  • Lobbies
  • Front desks
  • Elevator banks
  • Guest rooms
  • Public bathrooms
  • Rec areas
  • Restaurants, lounges, and buffets
  • Meeting rooms
  • Expo halls
  • Fitness centers
  • Pools
  • Employee areas

Sanitation and Social Distancing in “High-Traffic” Areas

Hand sanitizer and disinfectant wipe stations are provided at “high-traffic” areas for guests’ use, such as hotel entrances, lobbies and elevator banks. Guests and employees are reminded with floor decals to practice safe social distancing, which according to the Center for Disease Control and Prevention: CDC is staying at least 6 feet away from others. These measures in “high-traffic” areas are important because COVID-19 is spread through close person-to-person contact in “respiratory droplets” (CDC).

Social distancing is also emphasized with more contactless customer service, especially when it comes to check-in. Some creative check-in alternatives include checking-in by Digital Key, curbside phone calls, mobile apps, drive-thrus and Plexiglas shields dividing the check-in staff and guests at front desks.

Select hotels are also offering Personal Protective Equipment (PPE’s) as new complimentary amenities. Guest rooms in Marriott hotels have complimentary disinfecting wipes.

Rigorous Food Safety Measures

Expect reduced seating and proper spacing at restaurants and bars. Sanitation guidelines are applied to not only hotel restaurants and bars, but also to in-room dining, buffets, and banquets. There may be an elimination of buffets altogether. Room service rolling carts may be replaced with contactless food delivery or this amenity may not be available. Hotel employees are also getting in-depth training on food safety guidelines including preparation, sanitation and overall upkeep of kitchen cleanliness.

Exploring New Technologies

Major hotel chains are looking into two, promising new technologies. Ultraviolet (UV) light disinfection is being researched to clean surfaces, floors, room keys, laundry facility equipment and PPE’s, such as face masks. Read more on to learn about UV LED’s.

The hospitality industry is also starting to welcome electrostatic sprayers. This is superior to traditional sprayers because it’s “more efficient, reduces waste, and delivers a more uniform distribution of liquids over uneven surfaces” (Environmental Protective Agency: EPA).

Learn More

Brand (Alphabetical Order)Coronavirus Protocol PDFHotel Property
Best WesternWe Care CleanBlake Hotel New Orleans
ChoiceOur Commitment to YouCambria Hotel New Orleans Downtown Warehouse District
CaesarsHealth & Safety ProtocolHarrah’s New Orleans
DruryTravel Clean + SafeDrury Plaza Hotel New Orleans
Four SeasonsLead With CareFour Seasons Hotel New Orleans
HiltonCleanStayDoubletree by HIlton Hotel New Orleans
Embassy Suites by Hilton New Orleans
Hampton Inn & Suites New Orleans Downtown French Quarter Area
Hampton Inn & Suites New Orleans – Convention Center
Higgins Hotel New Orleans
Hilton Garden Inn French quarter / CBD
Hilton Garden Inn New Orleans Convention Center
Hilton New Orleans Riverside
Hilton New Orleans / St. Charles Avenue
Holiday Inn New Orleans Downtown Superdome
Roosevelt New Orleans, A Waldorf Astoria Hotel
HyattGlobal Care & Cleanliness CommitmentEliza Jane
Hyatt Centric French Quarter New Orleans
Hyatt Place New Orleans Convention Center
Royal St. Charles Hotel
IHGWay of CleanCrowne Plaza New Orleans/French Quarter
InterContinental New Orleans
Kimpton Hotel Fontenot
Independent / BoutiqueHealth & WellbeingAce Hotel New Orleans
COVID-19 UpdateHotel Monteleone
Ultra TouchLe Pavillon Hotel
Read MoreMercantile Hotel New Orleans
COVID-19 AnnoucementSt. James Hotel
COVID-19 Protocols & GuidelinesWindsor Court Hotel
LoewsSafety & Well-Being ProtocolsLoews New Orleans Hotel
MagnoliaCOVID-19Magnolia New Orleans
MarriottCommitment to CleanAC Hotel New Orleans / French Quarter
Aloft New Orleans Downtown
Courtyard New Orleans Downtown Near the French Quarter
Courtyard New Orleans Downtown / Convention Center
Courtyard New Orleans French Quarter / Iberville
Fairfield Inn & Suites New Orleans Downtown / French Quarter
JW Marriott New Orleans
Le Meridien New Orleans
New Orleans Marriott
New Orleans Marriott Warehouse Arts District
Q & C HotelBar New Orleans, Autograph Collection
Renaissance New Orleans Arts Warehouse District Hotel
Renaissance New Orleans Pere Marquette / French Quarter
Ritz-Carlton New Orleans
Saint Hotel, Autograph Collection
Sheraton New Orleans Hotel
SpringHill Suites New Orleans Downtown / Convention Center
W New Orleans French Quarter
Westin New Orleans
OmniSafe & CleanOmni Riverfront Hotel New Orleans
Omni Royal Orleans
ProvenanceHealth & Safety GuidelinesOld No. 77 Hotel
SonestaStay Safe with SonestaRoyal Sonesta New Orleans
Sonesta ES Suites New Orleans Convention Center (was Residence Inn)
VirginGuest SafetyVirgin Hotels New Orleans
WyndhamCount On UsLa Quinta Inn & Suites by Wyndham New Orleans Downtown
Wyndham Garden Baronne Plaza New Orleans
Wyndham New Orleans – French Quarter

Expovision Policies: Please note that the deadline to book, modify or cancel a hotel reservation is TBA.

Questions on your hotel reservation? Contact the AAO Show Hotel Reservation Office (Expovision) at +1 866-774-0487 or at

Photo by Anna Shvets from Pexels. This post was last updated on 8.3.2021

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