The Hospitality Industry’s New Cleaning Protocols in Response to COVID-19

Expovision has reached out to its hotel partners for the latest information on their cleaning and safety protocols during the coronavirus, COVID-19, pandemic. Each major hotel brand has its own initiative: Hilton has the “CleanStay” global program, Marriott International started a “Global Cleanliness Council,” Venetian’s is the “Clean Commitment,” IHG Hotels & Resorts are reinforcing their “Culture of Clean,” and Hyatt launched the “Global Care & Cleanliness Commitment.” On May 4th Wyndham Hotels & Resorts announced their “Count on Us” initiative. On May 13th Four Seasons Hotels and Resorts opened a “Lead with Care” collaboration with Johns Hopkins Medicine International.

Across the board, the major hotel brands share these similarities on ensuring employees’ and guests’ safety during COVID-19:

Enhanced Cleaning of “High-Touch” Surfaces

Expect to see an increase in both routine cleaning and hospital-grade disinfecting of “high-touch” surfaces in guest rooms and throughout hotels. There will also be less paper collateral provided. Surfaces that will be rigorously cleaned are door handles, light switches, phones, faucets and elevator buttons. This cleaning can be found in these areas:

  • Entrances
  • Lobbies
  • Front desks
  • Elevator banks
  • Guest rooms
  • Public bathrooms
  • Rec areas
  • Restaurants, lounges, and buffets
  • Meeting rooms
  • Expo halls
  • Fitness centers
  • Pools
  • Casinos
  • Employee areas

Sanitation and Social Distancing at “High-Traffic” Areas

Hand sanitizer and disinfectant wipe stations will be provided at “high-traffic” areas for guests’ use, such as hotel entrances and elevator banks. Guests and employees will be reminded to practice safe social distancing, which according to the Center for Disease Control and Prevention: CDC is staying at least 6 feet away from others. Expect reduced seating and proper spacing at restaurants and bars. Social distancing will also be achieved with more contactless customer service; think checking-in by Digital Key, phone call or hotel app.

These measures in “high-traffic” areas are important because COVID-19 is spread through close person-to-person contact in “respiratory droplets” (CDC).

Select hotels are also offering Personal Protective Equipment (PPE’s) as new complimentary amenities. Wyndham will give guests a free travel-sized hand sanitizer. The Venetian Las Vegas will give guests a “personal care” complimentary kit with hand sanitizer, disinfecting wipes, gloves and a personal face mask. The Four Seasons “Lead with Care” guest room kit comes with masks, hand sanitizer and sanitation wipes.

Rigorous Food Safety Measures

Hotel employees are getting in-depth training on food safety guidelines including preparation, sanitation and overall upkeep of kitchen cleanliness. Sanitation guidelines are applied to not only hotel restaurants and bars, but also to in-room dining, buffets, and banquets. There may be an elimination of buffets altogether.

Exploring New Technologies

Major hotel chains are looking into two, promising new technologies. Ultraviolet (UV) light disinfection is being researching to clean surfaces, floors, room keys and PPE’s, such as face masks. Read more on sciencedaily.com to learn about UV LED’s.

Electrostatic sprayers also have a potential to fold in the hospitality industry. This is superior to traditional sprayers because it’s “more efficient, reduces waste, and delivers a more uniform distribution of liquids over uneven surfaces” (Environmental Protective Agency: EPA).

As needed, hotels may enact non-invasive temperature and wellness checks on guests during check-in or at events. The Venetian Sands Expo will have thermal scanners to monitor fevers. The Sands Expo will also change HVAC filters more frequently and in some cases use hospital-grade filters to ensure high air quality during conventions.


Questions on your events hotel reservation? Contact Expovision at +1 866-812-8750.

This post was last updated on 5.13.2020.

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